Returns & Exchanges

At ATEONLINESHOP, we are committed to your peak performance, which is why we offer a 30-day window for returns or exchanges on all athletic gear in original condition. If your equipment doesn't meet your training standards, we will ensure a seamless process to get you the right fit.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the sports gear you wish to return or exchange.

2

Pack Your Gear

Place the items in their original packaging, ensuring all tags are attached and the product shows no signs of wear from workouts or outdoor use.

3

Label and Ship

Print the prepaid shipping label provided via email, secure it to your package, and drop it off at any authorized carrier location.

4

Inspection and Refund

Once our quality control team verifies the condition of your returned equipment, we will process your refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing